24. April 2012 16:13
Now that patients have the chance to give feedback on their healthcare experiences on our Patient Opinion Australia website many healthcare organisations such as Medicare Locals are jumping at the chance to sign up and hear what patients are saying about health services in their area.
Our unique on-line patient engagement platform gives healthcare organisations, including Medicare Locals and Local Health and Hospital Networks, the chance to respond to feedback, reward positive behaviours and remedy any negative situations. The platform is safe, independent, confidential, and accessible and promotes constructive dialogue focused on service improvement.
West Moreton-Oxley Medicare Local is one of the first Medicare Locals to have backed the initiative, and will be facilitating Australia’s first Patient Opinion blueprint in its Ipswich Psychology Clinic.
West Moreton-Oxley Medicare Local Chief Executive Officer Vicki Poxon said the initiative would provide a vital tool in giving the Medicare Local insight into how healthcare services in their region are being received.
“This program is entirely complementary to our role as one of the first Medicare Locals in listening and responding to the primary healthcare needs of our region, engaging with the community and supporting healthcare service providers,” Ms Poxon said.
It is only through a partnership with patients that we can really establish that feedback loop and identify what’s working and what needs improvement.
“It’s interesting to note that in the UK most of the feedback was actually positive, so we are extremely interested in listening to the needs of the patients in our region and gaining a better understanding of the current landscape.”
Ms Poxon said the Ipswich Psychology clinic was the first of many service providers in their region with whom the West Moreton-Oxley Medicare Local will be initiating the Patient Opinion program.